Grateful?

What a 1969 computer system, a lost tax return, and zero privacy reminds me about how we treat our customers.

I showed up at 1:20 for a 1:30 appointment — $7 for parking, paid upfront before you even walk in the door. That should’ve been my first sign.

Turns out, 1:30 just gets you through the door. From there, you are given a number and wait. Like a deli counter, except instead of ordering your Italian sub, you’re waiting to find out how much money the federal …