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The Jenn Files

You Can’t Expect Everyone To Be Licensed

He said it about contractors. Try saying it in an operating room.

Jenn's avatar
Jenn
Aug 31, 2026
∙ Paid

“You can’t expect everyone to be licensed.”

A Florida state legislator said that to me on the phone. Out loud. To a constituent, with her father listening.

I had not called for a favor. I called to ask one question: what is a homeowner supposed to do when her house has been wrecked by people who lied about who they were?

That was his answer.


Fast forward.

I am in an ER looking at a CT scan of my own skull while a doctor explains that an infection has moved into the bone behind my ear, that it is heading somewhere considerably worse, and that brain surgery is on the table.

And I thought about his sentence.

Say it in that room. Go ahead. Say it out loud to the woman on the hospital bed, about the people who are going to open her head.

You can’t expect everyone to be licensed.

Try it. Say it in an operating room and watch what happens to the air.

Nobody needs that explained. Nobody argues the other side. It is obscene the instant it hits the tile.

Same sentence. Same seven words. The only thing that changed is whose life is inside it.

I have been quiet for a while. Not for lack of material. This is where I have been.


I did everything right

This is the part that still makes me angry, so let me be precise about it.

I checked. I asked questions. I asked them again.

The company was owned by a licensed contractor. Real license. Active. I pulled it up myself on the state site.

I checked Sunbiz too, Florida’s business registry. There it was. Registered. On file with the state.

The advertising said licensed, bonded, insured. It also said, in writing, no subcontractors.

I felt like a responsible adult. My parents were with me when I signed, and we went back through every key item at the table.

Here is what a responsible adult does not know.

Sunbiz confirms that a company exists. That is the whole trick. It is a registry, not a review. One hundred twenty five dollars and a form and you are on Sunbiz. Nobody checks whether you can build a shed. Sunbiz will tell you so itself: entity registration, not licensing.

Fine. But the license was real, and Florida requires licensed contractors to carry insurance. I checked the license.

So let me show you what requires means.

Florida Statute 489.115(5)(a). Before the state issues or renews a contractor license, the applicant submits an affidavit.

An affidavit. He fills out a form. About himself. Swearing the insurance exists.

Not a policy. Not a certificate from the carrier. Not a phone call to anybody. A piece of paper the man signs about the man.

Now read the next sentence of that same statute. The board is directed to verify those affidavits using a random sample method.

A random sample.

And the board’s own rule, 61G4-15.003, says the applicant submits an actual certificate of insurance only when the board asks for one.

So the certificate is optional unless somebody wonders. And whether anybody wonders is a lottery.

That is what was standing behind the word insured when I read it, asked about it, and was told yes.

And while we are here. Under that same rule, the minimum property damage coverage required of a general contractor is fifty thousand dollars.

Fifty thousand. Against a house.

Now the rest of it.

The licensed company did not do the work. It handed the job to a company with no license at all. No supervision. Nobody watching.

I did not know. Not when I signed, and not when they started.

The marketing I read before I signed had promised the exact opposite, in writing, on the page.

And the licensed contractor carried no insurance of his own.

He was on the subcontractor’s policy.

Stop and look at that for one second. You do not get yourself added to another company’s insurance for work you were not already planning to hand them. Nobody does that by accident. That is a plan. Made in advance. Written down.

It never dawned on me that all of it could be a lie.

I checked the boxes. Every box was real. There was nothing behind any of them.


What checks what

So here is the first thing in this piece you can actually use.

  • Sunbiz tells you a company exists. Not licensure, not insurance, not competence. It validates that someone paid one hundred twenty five dollars for a Florida registration. That is all.

  • MyFloridaLicense.com tells you the license number, whether it is active, and who qualifies the business. The insurance behind it is an affidavit, not a verified policy.

“The insurance behind it is an affidavit, not a verified policy.”

Read that one twice.

  • A certificate of insurance means something only if it comes from the carrier. Not from the contractor. Ask for a physical copy before you do anything else, then call the carrier yourself and confirm the policy is in effect.

  • Your building department’s permit records tell you who actually pulled the permit and for what.


The one that would have saved me

Permit records. That is the check nobody runs, and it is the one that would have ended this before it started.

The company I hired had stellar reviews. It advertised huge projects. It portrayed itself as primarily a commercial construction company that also happened to take on some residential work.

That mattered enormously to me, because I was installing a thirty-nine foot wall of floor to ceiling doors.

Had I walked into the permit office and pulled their actual permits before signing, I would have found two things. They had no record of that kind of experience. And the volume and level of work they advertised was not close to what they had actually built.

It is public. It is free. It takes an afternoon.

I did not do it.

Nobody told me it existed.


The law is not missing. It is just never enforced.

There is a name for what happened to me. A rented license. A ghost qualifier. A real license number goes on the permit, somebody else entirely does the work, and on paper everything is beautiful. Until it is not.

Here is the thing.

It is already a crime.

Florida Statute 489.127(4) covers it in three parts. A licensed contractor may not agree to let his license number be used by an unlicensed person or an unqualified business. He may not knowingly allow his number to be used that way. And he may not obtain a building permit for a property unless he, or a business he actually qualifies, has a contract to do that work.

First violation, first-degree misdemeanor. Do it again, third-degree felony.

That last part is the entire scheme, named and outlawed, in one sentence the legislature already wrote.

Advertising “no subcontractors” while subcontracting? That is a deceptive act under Florida’s Deceptive and Unfair Trade Practices Act.

Two laws. Both on the books. Both describing what happened to me before it happened to me.

The state even runs a fund for the wreckage. In 2025, DBPR paid out $4,352,242 from the Florida Homeowners’ Construction Recovery Fund, which the agency describes, in its own press release, as assisting homeowners harmed by bad actor licensed contractors.

Bad actor licensed contractors. Their phrase. Not mine. Four and a third million dollars in a single year, handed to people this already happened to.

And here is where they put that number.

Not in the enforcement section. It sits in the section listing what the agency delivered to Floridians last year, in the same bulleted list as the cancer research money and the accounting scholarships.

Four and a third million dollars of wrecked houses, itemized as a benefit.

So the state knows. The state has a line item for it.

Now go back to the phone call.

He did not tell me the law was missing. He told me not to expect anyone to follow it.

Writing those laws was his job.


“It’s a civil matter.”

So I went to the police.

Almost nobody reading this has had that conversation. Everybody should know how it ends.

They listen. They are not rude. They are not dismissive. They look at what you brought, and in my experience, they agree with you.

Yes. We see it. That does look like a violation.

And then:

“This is a civil matter.”

That is it. That is where it stops. Not just for me. For everybody.

Which leaves a question I have not been able to put down since. What is a criminal statute for, if it is never used criminally? A law that names the conduct precisely, carries real penalties, and that every institution involved has quietly agreed is somebody else’s department?

The people running this are not confused about any of it. They have had this conversation before. They know exactly how it ends. The ending is the business model.

That is not a loophole. Nobody has to exploit anything. The statute just never gets picked up.

So it keeps happening.

Of course it keeps happening. It works.


There is a place to go. That is the trick.

The police send you to the regulator. So you go to the regulator.

In Florida that is the Department of Business and Professional Regulation. It licenses contractors. It takes your complaint. It has real authority to discipline them.

In its own published summary of its 2025 accomplishments, DBPR’s Division of Regulation says it processed 22,003 complaints that year.

And completed 2,658 enforcement actions. Citations, final orders, administrative complaints.

Same document, a few paragraphs down, DBPR says it licenses and regulates nearly 1.7 million businesses and professionals in Florida.

I am not going to tell you what to make of those three numbers. They belong to the agency. The agency published them. In a document written to make the agency look good.

One more from the same page.

In 2025 the state ran a public education campaign about unlicensed activity. Three hundred thousand dollars of public money, generating what the agency values at $2.56 million in media exposure and more than twenty four million impressions.

Its message was that you should hire licensed professionals and verify licenses.

I verified the license.

I made the calls too. I have sat on hold for hours. The answer, delivered politely, without a flicker of apology, is that the line is years long. Not weeks.

Years.

Nobody lied to me. That is what got me. Every person I spoke to was honest, and the honest answer was get in line.

I called elected officials. One of them actually tried. He does not even represent my district. He had no reason on earth to pick up, and he picked up anyway, and I am not going to forget it.

He could not fix it either.

That is not a knock on him. That is the whole point.


Exhaustion is the best filter they have

Every step is a filter.

Cost is a filter. Time is a filter. Complexity is a filter. And exhaustion is the best one they have, because it runs itself and costs them nothing.

Most people quit in the middle. Not because they were wrong. Because they ran out. Out of money, out of stamina, out of the very specific stubbornness it takes to keep showing up to a process that gives you nothing back for months at a stretch.

This does not land on the wealthy. They buy their way through.

It does not land on the connected. They route around it.

It lands on working people and middle class homeowners. People whose whole net worth is sitting inside one asset. Who cannot afford to lose it and cannot afford to fight for it.

Let me say the quiet part out loud.

A system that only works for people who can afford to outlast it is not accountability. It is a toll booth.

I know what the toll costs, because I am paying it right now. I have active legal matters at the state and federal level and I am handling every one of them myself. All of it sits on a public docket. None of it is where I planned to be standing at this point in my life.

That is not a bid for sympathy. It is so you know who is talking. This is not a theory I read somewhere.


We did not lose our power. We handed it over.

At some point I said out loud that the system felt corrupt. Manipulated. Rigged in a way that could not be an accident.

A friend of mine pushed back hard.

No. This was not done to us.

We gave up our power and our knowledge. Voluntarily. A little at a time. Over generations.

I hated that answer. I sat with it anyway.

It is the truest thing anyone has said to me in a very long time.

Look at what this country was actually built on. A genuinely radical bet: that ordinary people can govern themselves. Not experts. Not a professional class. People. The whole structure assumes a citizen who reads, who participates, who knows enough to hold power accountable.

And somewhere along the line we quietly stopped doing our half.

We outsourced it. The law was too complicated. The process too technical. The language too specialized. So we hired somebody to go handle it and then stopped thinking about it entirely.

Which is fine. As long as it works every time.

Here is the trap. Once your power is gone, you have no way left to judge how it is being used. You cannot evaluate what you do not understand. So you wait. And you pay. And the invoice arrives on schedule whether or not the solution ever does.

It is also exactly how I ended up on a business registry, feeling responsible, believing it meant something it never meant. I had given away so much understanding that I no longer knew what my own checks were checking.

Now let me be extremely clear, because this is not the argument you think it is.

I am not an attorney. I have real respect for the attorneys in my life, several of whom are friends and very good at what they do. I am not saying the system is illegitimate. I am not telling you to represent yourself.

I am saying that giving away your own understanding was a choice, and almost none of us noticed making it.

So I am taking mine back.

I am learning this. All of it. Statutes, rules, procedure, deadlines, the whole architecture of how a case actually moves. I am in law school full time right now, minus the campus, minus the loans, with nobody grading me but a judge. My weekends have footnotes. I am about sixty percent joking.

And I want to be honest, because this did not start noble.

I was not fighting for a cause. I was fighting for one house. Mine.

But you cannot stare at this machinery from six inches away for years and keep it that small.


The best resource they could find was me

People find me now.

Not many. But steadily. Every week or so somebody reaches out, having heard some version of this somewhere, wanting to know what I did and whether it worked and what they should do about their own situation.

Some of them have lost as much as I have.

And I have to say the same thing to every single one of them. I am not a lawyer. I cannot advise you. I can tell you what happened to me and what I have learned about how the process works, and that is the outer limit of what I can do for you.

Now sit with how bleak that is.

The best resource these people could find was a dyslexic woman with half a lung who moved to Florida to save her life and now spends it fighting for her house.

Not because I am good at this.

Because nobody else picked up.

That is the indictment. Not that I am fighting.

That I am who they found.


I am the wrong person for this job

I am dyslexic. I read slower than every single person on the other side of this. I say the wrong thing out loud sometimes, in rooms where saying the wrong thing costs you. Nobody has ever accused me of thinking before I act.

All of that was true before 2025.

Then 2025 happened.

One piece of context: I am missing half a lung. So when I say I got pneumonia in January of 2025, understand that pneumonia is not an inconvenience for me. It is a dangerous event. Every single time.

In and out of the hospital for months. In April I had my fourteenth surgery. By August, pneumonia again. I have lost count.

The ear, nose and throat symptoms came with it, the way they always do. We thought we had caught it early. Everybody thought we had caught it early.

But the headaches kept getting worse. All year. They never let go and they never explained themselves.

You already know what they found.

Five rounds of antibiotics.

And underneath all of it, the whole year, a fog.

Not tiredness. I know tiredness. This was reaching for my own mind and finding it half a step from where I left it. Reading a page three times and holding none of it.

I fought for my house through every week of that year. I read legal documents through it. I do not fully know how.

In February this year, it started to lift.

I started writing again. The cloud moved and my brain came up out of water it had been under for more than a year. I had no idea how far down I was until I was not down there anymore.

So. Where I actually am. Overloaded. Behind on everything that is not this fight. Some days genuinely not okay, and I am not going to dress that up into a lesson for you at the end of a paragraph.

Still here.

If you are a person who prays, I would take it this week. I am not going to explain why and I hope you will let me not explain.

Because taking your power back is a nice sentence. Doing it is a method, and nobody hands you the method.

I had to build it.

The filters only work on people trying to win the way the system expects them to win.

I stopped doing that.


The rest is for paid subscribers. Below: the afternoon everything turned, the four habits keeping me standing, and why the biggest advantage the other side has ever held is collapsing right now.


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